Greenford’s Local Cars Privacy Policy

At Greenford's Local Cars, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act.

Information We Collect and When We Collect It

We gather personal information both directly from you and indirectly via third-party services.

  • Direct Collection:

    When you book a journey through our website, we collect the following details:

    • Name
    • Contact information (phone number, email address)
    • Pickup and drop off addresses
    • Flight number (if applicable)
    • Details of additional services (e.g., child seat, wheelchair accessibility, extra luggage)
  • Indirect Collection:

    We also use third-party services such as Google Analytics and Google Ads to collect data on website usage and the performance of our advertising campaigns. This information does not include personally identifiable data.

Types of Personal Data We Collect

The personal data we collect includes:

  • Booking Information:

    Your name, contact details, pickup and drop-off locations, and flight number.

  • Additional Services:

    Information about any extra services requested, such as child seat or wheelchair assistance.

How We Use Your Personal Data

  • To process your booking and deliver our services

  • To comply with legal and regulatory obligations

  • To enhance our website and marketing strategies (using anonymized data)

We will never sell or share your personal information with third parties for their marketing purposes.

Cookies

Cookies are small text files stored on your device by your web browser when you visit our website. We use cookies on the Greenford's Local Cars website to enhance your browsing experience and ensure our services operate efficiently. While we recommend keeping cookies enabled, you can manage or disable them through your browser settings.

Here are the types of cookies we use:

  • Essential Cookies:

    These cookies are necessary for the basic functioning of the website, such as page navigation and access to secure areas. Without these cookies, services like customer support or live chat cannot be provided.

  • Analytic Cookies:

    These cookies collect anonymous data on how visitors use our website. This information helps us understand which pages are most popular and how users interact with our site, enabling us to improve the user experience.

  • Functionality Cookies:

    These cookies remember your preferences, such as login details or language settings, to provide a more personalized experience.

  • Traffic & Demographic Cookies:

    These cookies gather non-personal information, such as device type and IP address, to help us analyze traffic patterns and demographics, thereby improving our services and marketing efforts.

Security Measures

We implement robust security measures to protect your data from unauthorized access, use, or disclosure.

Sharing of Information

We may share your data with trusted third-party service providers (e.g., payment processors, cloud storage) to support our business operations. We ensure strict contracts are in place to maintain the confidentiality and security of your data.

We may use anonymized data for website improvements and marketing analysis. This data cannot be used to identify you personally.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from this age group. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately. We will take prompt action to remove the data from our systems.